🚚 Shipping & Returns

Shipping Policy

Elm Hill Furnishings is an online retailer working with multiple furniture, home goods, and manufacturing partners. Depending on the product, your order may be shipped directly to you by one of our supplier partners.

Order Processing

Order processing times vary by product and supplier. Estimated shipping or delivery information will be provided on the product page or during checkout when available.

If an item is unavailable after an order is placed, we will contact you as soon as possible.

Shipping Times

Shipping and delivery times vary depending on the product, supplier, destination, and shipping method.

Furniture and oversized items may take longer to ship than smaller home goods and may be delivered by a freight carrier.

Shipping Area

We currently ship eligible products within the contiguous United States.

Some products may have additional geographic shipping restrictions depending on the supplier.

We do not currently ship to Alaska, Hawaii, or P.O. Boxes unless otherwise stated on the product page.

Tracking

When tracking information is available, it will be emailed to you after your order ships.

For some freight or oversized deliveries, the carrier may contact you directly to arrange delivery.

Questions About Your Order

If you have questions about shipping or delivery, contact Elm Hill Furnishings at:

Email: support@elmhillfurnishings.com
Phone: 802-371-9387

Returns & Refunds

We want customers to clearly understand our return process before purchasing.

Return Window

Most eligible new and unused products may be returned within 14 days of delivery.

Because we work with multiple suppliers, some products may have different return requirements. Any product-specific restrictions will be stated on the product page when applicable.

Return Condition

To qualify for a return, merchandise must generally be:

New and unused
In its original packaging
In resellable condition
Returned with all original parts, accessories, and documentation

Non-Returnable Items

Unless otherwise stated, the following items are not eligible for return:

Mattresses
Clearance or final-sale merchandise
Customized or special-order products
Furniture that has been assembled, altered, used, or damaged after delivery

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Do not return an item before contacting us. Return instructions and the appropriate return destination will be provided after your return request is reviewed.

Damaged or Incorrect Orders

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

Include your order number and photographs of the product and packaging when possible so we can work with the supplier or carrier to resolve the issue.

Refunds

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.

Please allow 7–10 business days after refund approval for the refund to be processed. Your bank or credit-card provider may require additional time before the funds appear in your account.

Start a Return

To request a return, contact: