Frequently Asked Questions

Ordering & Availability

How do I place an order?

You can shop Elm Hill Furnishings online at www.elmhillfurnishings.com.

Browse our available products, add items to your cart, and complete your purchase through our secure online checkout.

If you have questions before ordering, contact us at 802-371-9387 or support@elmhillfurnishings.com.

Is Elm Hill Furnishings a physical store?

Elm Hill Furnishings operates primarily as an online furniture and home furnishings retailer based in Vermont.

We do not currently operate a traditional retail showroom for walk-in shopping.

Are all products shown online available?

Product availability depends on the supplier and may change.

We work with multiple furniture and home goods suppliers, and some products are shipped directly to customers by those supplier partners.

If a product becomes unavailable after an order is placed, we will contact you as soon as possible.

Can I order by phone?

Orders are generally placed through our website so customers can review product information, pricing, shipping details, and checkout information before completing a purchase.

If you need help with a product or with placing an order, call us at 802-371-9387.

Do you offer custom orders?

Some products may be available in different sizes, colors, finishes, or configurations depending on the manufacturer or supplier.

Product options will be shown on the product page when available.

Shipping & Delivery

Do you ship furniture?

Yes. Eligible products are shipped within the contiguous United States.

Depending on the item, your order may be shipped directly by one of our supplier or manufacturing partners.

How long does shipping take?

Shipping and delivery times vary by product, supplier, destination, and shipping method.

Estimated shipping information will be shown on the product page or during checkout when available.

Furniture and oversized items may take longer to ship than smaller home goods.

Who delivers my order?

Orders may be delivered by parcel carriers, freight companies, or other shipping partners depending on the item.

For some oversized or freight deliveries, the carrier may contact you directly to arrange delivery.

Do you offer white-glove delivery?

Delivery services vary by product and carrier.

Unless white-glove delivery, assembly, or room placement is specifically stated on the product page or during checkout, customers should not assume those services are included.

Can I track my order?

When tracking information is available, it will be sent to the email address associated with your order.

Payment

What payment methods do you accept?

Available payment methods are displayed during checkout.

Depending on your device and checkout options, these may include major credit or debit cards and supported digital payment methods.

Do you offer financing?

Financing or installment-payment options may be available through supported checkout providers when offered.

Any available financing option, eligibility requirement, or payment plan will be displayed during checkout.

Returns & Refunds

What is your return policy?

Most eligible new and unused products may be returned within 14 days of delivery.

Items must generally be unused, in original packaging, and in resellable condition.

Some products may have additional return restrictions depending on the supplier.

Please review our full Return & Refund Policy before purchasing.

Are any products non-returnable?

Some items may not be eligible for return, including:

• Mattresses

• Clearance or final-sale merchandise

• Customized or special-order products

• Furniture that has been assembled, altered, used, or damaged after delivery

Product-specific restrictions may also apply.

Who pays return shipping?

Customers are generally responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Contact us before returning an item so we can provide the correct return instructions and return destination.

What if my order arrives damaged?

If your order arrives damaged, defective, or incorrect, contact us as soon as possible.

Please include your order number and photographs of the item and packaging when possible.

We will work with the supplier or carrier to help resolve the issue.

How are refunds issued?

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

Please allow 7–10 business days after refund approval for processing. Your financial institution may require additional time.

Products & Brands

What kinds of products do you sell?

Our selection may include:

• Sofas and sectionals

• Recliners

• Bedroom furniture

• Mattresses and bedding

• Dining furniture

• Home office furniture

• Home décor and accessories

• Outdoor and seasonal products

Our inventory may change as supplier offerings and availability change.

Do products include warranties?

Some products may include a manufacturer's warranty.

Warranty coverage varies by brand and product. Review the product information or contact us if you have questions about a specific item.

Can I see products in 3D or augmented reality?

Some suppliers may provide enhanced product images, 3D views, or augmented-reality features.

These features are only available when specifically shown on the product page.

About Elm Hill Furnishings

Where is Elm Hill Furnishings located?

Elm Hill Furnishings is a Vermont-based online furniture and home furnishings retailer.

We primarily serve customers through our online store.

How can I contact you?

Phone: 802-371-9387
Email: support@elmhillfurnishings.com

Customer support is available Monday–Friday, 11:00 AM–5:00 PM Eastern Time.

Our online store is available 24 hours a day.